One X Done Cleaning Professionals (ABN 92 941 603 147) provides residential construction cleaning services across Greater Sydney, NSW. This policy explains how we collect, use, store and disclose personal information, and how you can contact us about your data.
Information we collect
When you request a trade quote, contact us by phone or email, or interact with our website we may collect:
- Your name and the company you represent
- Your email address and phone number
- The site suburb, build stage, programme dates and notes you submit in the trade quote form
- Technical information collected automatically when you visit, including IP address, browser type, device type and pages viewed (via Google Analytics 4)
How we use your information
We use the information you provide to scope and return a trade quote, schedule cleaning work, communicate about jobs in progress, invoice for completed work, and improve our website. We do not sell or rent your information to third parties.
Disclosure
We disclose personal information only to deliver our service or where required by law. This may include disclosure to:
- Members of our crew assigned to your job
- Our accounting and bookkeeping providers for invoicing purposes
- Insurers in the event of an incident on site
- Government authorities where compelled by law
Cookies and analytics
We use Google Analytics 4 to understand how visitors use the website. Google Analytics sets cookies that record information about your visit in aggregate form. You can opt out of Google Analytics tracking by installing the Google Analytics opt-out browser add-on.
Third-party services
Some pages on this website load assets from third-party services, including Google Fonts, Google Analytics, Google Maps and Cloudinary (for hero media and project images). These services may receive technical information about your visit. We do not control how those services use that information; see their respective privacy policies for details.
Data security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Quote form submissions are transmitted over HTTPS. Information held on our systems is restricted to staff who need it to do their work.
Your rights under the Australian Privacy Principles
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to request access to the personal information we hold about you, request correction of inaccurate information, and complain about how we handle your information. To exercise any of these rights, email us at info@onexdonegroup.com.
Retention
We retain personal information for as long as it is needed for the purposes for which it was collected, including invoicing records, warranty obligations and regulatory compliance. After that we securely delete or de-identify the information.
Changes to this policy
We may update this policy from time to time. The current version is always available at this URL, with the effective date shown above.
Contact
For privacy queries or to make a complaint, contact us at info@onexdonegroup.com or call 0431 219 976.